Questions we're often asked

Our services are designed for established SMEs. In most cases, businesses with fewer than five users aren’t the right fit for our model. From five users upwards, we provide a tailored service where security, reliability, and attention to detail come as standard.

We pride ourselves on being proactive, but when issues do arise, you’ll usually hear back from us within the hour. Every request is handled by our core team. so you always get a fast, focused response from someone who already knows your business.

Security isn’t an add on – it’s embedded into everything we do. Every device, users, and connection is protected by enterprise-grade defences, monitored around the clock by a dedicated Security Operations Centre (SOC). Combined with continual updates and proactive guidance, this ensures your business is always protected against evolving threats.

We don’t publish standard pricing, but every client invests at a consistent level. It’s typically less than maintaining an in-house IT team, while still delivering the expertise, security and breadth of service that only a specialist partner can provide.

Licensing is billed in addition to our managed service fee as every business has unique needs. We’ll advise on the most appropriate Microsoft plans and manage them for you – ensuring cost efficiency without compromise on security or functionality.

Yes. We source and supply business-class devices that meet our standards for reliability and security. Every device we provide is configured and maintained by us, ensuring it fits seamlessly into your environment.

Yes. Our managed IT service is built around security by default, which means much of the Cyber Essentials framework is already covered as standard. We’ll guide you through the process, make sure policies and configurations are aligned, and support you all the way to certification.

Yes. From structured cabling and switching to networks and on-site installation, we take care of the infrastructure as well as the management. This ensures every layer of your IT – from the ground up – is built and maintained to the same high standard.

We handle the transition with care to avoid disruption. Once you become a client, we liaise directly with your existing provider to take over management of systems, licences and security. The process is designed to be seamless — so your team experiences continuity while we put stronger foundations in place.

Yes. We arrange dedicated leased lines and premium business broadband, ensuring every connection is resilient, secure and tailored to the way you work. In most cases, this is part of the wider service we provide for our managed clients, but we’re happy to advise on standalone opportunities where the right fit exists.

Yes. We can arrange business mobile plans with all the major UK networks – including O2, Vodafone and EE. By managing this on your behalf, we remove the hassle of dealing with multiple providers and ensure your mobiles sit nearly under the same point of contact as the rest of your IT.

Our core support hours are Monday to Friday, 8:30AM – 5PM. Outside these times your environment is still monitored 24/7 by the Security Operations Centre (SOC).

All client environments are monitored around the clock by a Security Operations Centre (SOC). If an issue is detected that poses a risk, we respond immediately – regardless of the hour.

While day to day support is provided during business hours, out-of-hours assistance can be arranged if required.

Support provided by phone, email and WhatsApp. However you choose to reach us, you’ll always connect directly with our core team.